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POOL FILTER TIP OF THE MONTH
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Home > Shipping & Delivery Policy
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For products that are in stock, we ship within 24-72 hours from the time you place your order. We ship via several of the major mail carriers, including UPS, FedEx, and the United States Postal Service. Customers will be unable to opt for the carrier of their choosing. Shipping Charges are FREE however, there is a $7.00 handling fee per order, no matter how big your order is.
Exceptions to Our Shipping and Delivery Policy
The following exceptions will require extended shipment and/or delivery times:
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Products that are normally stocked but that are temporarily out of stock.
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Products that are not normally stocked and must therefore be special ordered.
- Items requiring special attention in adherence to legal and/or delivery service guidelines.
Under such circumstances, you will be emailed regarding the specifics of your situation.
Delays in Shipping
On occasion, we may experience an unforseen delay in the shipment of your order. In such a case, you will be notified via email by PoolCartridgeDeals.com. When delayed shipments become ready to ship, we will email you unless you contact us and choose to cancel any portion of your order that has not been shipped.
Shipping Timeframes
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Standard Shipping: Our standard method of shipping is UPS ground shipping. You may expect to receive your order within 4-8 business days from the date of shipment.
- PO Box Shipping: We can not deliver to PO Boxes. During checkout, please be sure to provide us with a physical shipping address.
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International Shipping: Currently, we do not ship to International or U.S. Territory locations such as Canada, Puerto Rico, Mexico, or any destination outside the contiguous United States.
If Your Order Does Not Arrive On Time
If your order does not arrive within the specified delivery timeframe please let us know. Tracking information is provided via email for most orders. On occasion, orders may become lost in transit, delivered to the wrong address, or consigned to a person other than yourself. This may include a family member, neighbor, co-worker, or property manager. Packages may also be left at your front door, garage, or in a location hidden from plain view. If for some reason, your delivery has not been received within the specified timeframe and cannot be located with the tracking information provided, please contact us.
Tracking Your Order
Tracking information is provided via email for most orders. If tracking information is provided, you can track your order online.
If your order has shipped but no tracking information was provided via email, then know that your order has been shipped regardless. It can take up to 24 hours to update tracking information. Also, please allow up to 10 days for most Standard Shipping orders with exception to those special circumstances mentioned in the "Exceptions to Our Shipping and Delivery Policy" section on this page.
If you have not received your order within 15 business days and your order was not an "exception" order, please click here.
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